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Counter Sales Agent Vacancy in Qatar

Posted: 25-02-2024

Urgent Hiring!
We are currently seeking a dedicated and customer-focused individual to join our team as a Counter Agent. The Counter Agent will be responsible for assisting customers with their rental needs, processing reservations, completing rental agreements, and providing exceptional service throughout the rental process. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Rent a Car experience is a plus points.

Prepares contract (leasing or rental) and generates checklist on the system to check out the vehicle.
Coordinates with customer to collect the ready vehicle after maintenance or arrange to deliver the vehicle to customer, if necessary.
Gives notice to customer (by email or phone call) regarding the contract to be expired.
Generates changeover report from the system if customer require replacement if available.
Get customer details and put on pending list if in case of unavailability of replacement.
Prepares invoice for traffic violation and miscellaneous invoice, if needed.
Get confirmation email from customers regarding the charges such as misuse or unknown party accident.
Coordinates with the customer if the rented vehicle is for impound and explains the procedures.
V Coordinates with towing service if in case there is breakdown vehicle.
V Explain and resolve all customer s inquiries regarding vehicle rental / lease.
Receives phone calls from customer and get their request / concern.
Replies to all emails
V Monitors vehicles for technical inspection and renewal and coordinates with customer for replacement.
V Coordinates to Accounting Department regarding the charges to invoice.
V All documentation work:
File all checklist and submit the stamped and signed contract and changeover report to Document Controller.
Distributes Local Purchase Orders to Accounting Department and Executive Secretary and file.
V To manage any additional assignment given by the Supervisor/Manager.

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