Digital Marketing / E-commerce Executive
Job description
Roles and Responsibilities
Respond promptly and professionally to customer inquiries via various channels such as phone, email, chat and trade sites.
Provide accurate information about products, services, and company policies.
Address and resolve customer complaints and concerns in a timely and effective manner.
Identify and assess customer issues to determine appropriate solutions.
Collaborate with other departments to resolve customers queries when necessary.
Follow up with customers to ensure their concerns have been addressed and resolved satisfactorily.
Stay informed about company products, services, and updates to provide accurate information to customers.
Continuously update knowledge base resources for internal and external use.
Maintain detailed and accurate records of customer interactions and transactions.
Document common issues and solutions for future reference and training purposes.
Educate customers on product features, usage, and troubleshooting techniques.
Guide self-service options and encourage customers to utilize available resources.
Collaborate with other departments to implement improvements based on customer input.
Work closely with sales, marketing, and product development teams to ensure a cohesive customer experience.
Provide insights from customer interactions to contribute to product and service enhancements.
Digital Marketing / E-commerce Executive
Job description
Roles and Responsibilities
Respond promptly and professionally to customer inquiries via various channels such as phone, email, chat and trade sites.
Provide accurate information about products, services, and company policies.
Address and resolve customer complaints and concerns in a timely and effective manner.
Identify and assess customer issues to determine appropriate solutions.
Collaborate with other departments to resolve customers queries when necessary.
Follow up with customers to ensure their concerns have been addressed and resolved satisfactorily.
Stay informed about company products, services, and updates to provide accurate information to customers.
Continuously update knowledge base resources for internal and external use.
Maintain detailed and accurate records of customer interactions and transactions.
Document common issues and solutions for future reference and training purposes.
Educate customers on product features, usage, and troubleshooting techniques.
Guide self-service options and encourage customers to utilize available resources.
Collaborate with other departments to implement improvements based on customer input.
Work closely with sales, marketing, and product development teams to ensure a cohesive customer experience.
Provide insights from customer interactions to contribute to product and service enhancements.