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Reception Supervisor (Hotel) Needed

Posted: 21-01-2022
Place: Qatar
Responsible for the day- to- day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time- scales, and

reporting to the practice manager as necessary.

Promote a harmonious and professional atmosphere in this public facing role.

Supervisory Role:

 Induction and training of all new staff to agreed standards

 Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required

 Deal with more complex enquiries from customers including informal complaints relating to reception functions

 Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate

 Manage day to day issues that may arise within the team or with individuals

 Regularly evaluate quality of individual and team performance

 Support the annual appraisal process for reception staff

Reception Duties:

 Deal with general telephone enquiries from customers and general public

 Book appointments

 Process requests

PREREQUISITES:

Work experience as Front Desk Representative or Front Desk

Cashier is requested as well as previous supervisory experience in a similar position.

Bachelor’sdegree preferred. High School Diploma required.

Computer knowledge and experience in Microsoft office applications such as excel and word is also required.

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