To answer and direct phone calls, organize and schedule appointments plan meetings and take detailed minutes. Write and distribute email, correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports develop and maintain a filing system update and maintain office policies and procedures. Order office supplies and research new deals and suppliers maintain contact lists submit and reconcile expense reports and provide general support to visitors Act as the point of contact for internal and external clients handle requests and queries and forward to relevant departments. Finding ways to improve administrative processes.