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Service Advisor | DOMASCO Wanted

Posted: 38 days ago
Place: Doha
As a Service Advisor, the role is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers. Your job functions would include:

Receiving Customers

 Attend promptly and greet with a smile

 Ask Question and record customer requests without delay

 Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.

 Empathise and clarify customer requests.

Repair Order

 Ensure adequate number of Repair Order as per the business flow.

 Ensure proper explanation of the content of work in detail

 Check workshop situation and promise delivery time.

 Ensure providing proper cost estimate and delivery time to Customer.

Active Delivery

 Ensure keeping promised time to customers

 Check and ensure accordance of invoice and work performed.

 Inform customer after work completion and agree pick up time.

 Clear explanation of the job done and invoice and guide to the cashier.

 Deliver the vehicle in person

Service Revenue Targets

 Ensure achievement of given revenue targets

 Promotion of value added services

Customer Satisfaction

 Obtain high standards of Customer Service Values.

 Resolution of Customer concerns at the earliest time and ensures satisfaction

Service Advisor will report to the Assistant Service Manager or Service Manager: Some of the main challenges are:

• Plays a crucial role in achieving budgeted service & other sales revenue targets every month.

• Responsible for the consistent high CSI scores.

• Demonstrates Customer handling Skills and interpersonal skills

• Plays crucial role in obtaining the optimum scores in Principal’s dealer clinic activities.

Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering.

Minimum Experience: 3 to 5 years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. as a Service Advisor.

Job- Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, customer handling skills and good communication skills.


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