Ticketing: Issue tickets, process reservations, and handle booking modifications while adhering to airline policies and procedures.

Communication: Effectively communicate flight information, gate changes, delays, and other relevant updates to passengers.

Payment Processing: Collect payments for excess baggage fees, ticket upgrades, and other charges, providing accurate receipts.

Problem Resolution: Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management as needed.

Administrative Tasks: Perform routine administrative duties such as data entry, filing, and record- keeping related to passenger transactions